Faqs
1. What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
2. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can see the full list of accepted payment methods during the checkout process.
3. When will my order arrive?
Fast Delivery 7 - 15 Days (Tracking numbers and tracking links will be sent to you via email after shipping.)
4. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
5. How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
6. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
7. What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 30 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
8. How can I contact customer support?
You can contact our customer support team through our Contact Us page. Our support team is available during our business hours to assist you with any questions or concerns.
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
2. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can see the full list of accepted payment methods during the checkout process.
3. When will my order arrive?
Fast Delivery 7 - 15 Days (Tracking numbers and tracking links will be sent to you via email after shipping.)
4. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
5. How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
6. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
7. What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 30 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
8. How can I contact customer support?
You can contact our customer support team through our Contact Us page. Our support team is available during our business hours to assist you with any questions or concerns.
