Shipping Policy
Welcome to Betterthy. We strive to ensure that your order reaches you promptly and in excellent condition. Below you will find our shipping policies:
1. Order Processing Time
Orders are typically processed within 2-5 days after payment confirmation, excluding weekends and holidays.
Processing time may vary during peak seasons or special promotions.
2. Shipping Methods and Rates
We offer standard shipping methods, our standard shipping option is a reliable and cost-effective choice.
Cost: £4.99 shipping costs on orders under £20, Free shipping on orders greater than £20.
Delivery Time: Fast Delivery 7 - 15 Days (Your package will be delivered within 7-15 days after payment.)
3. Shipping Delays
While we strive to meet our delivery estimates, there may be occasional delays due to factors beyond our control, such as weather, customs processing, or carrier issues. If your order is delayed, we will notify you as soon as possible.
4. Shipping Destinations
We currently ship to addresses within Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States, Greece, Hungary, Luxembourg. Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.
After your purchase, we will be responsible for the taxes and fees incurred during the shipping of the item.
5. Estimated Delivery Times
Receiving time = Processing time(2-5 days) +Shipping time(5-10 days)
Important note: Please note that all estimated shipping times stated are based on normal conditions.
6. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
If you have an account with us, you can also log in to view your order history and track current orders.
7. Shipping Notifications
We will keep you informed about the status of your order via email. You will receive order confirmation, shipping confirmation, and, if necessary, any delay notifications.
8. Lost or Damaged Shipments
In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.
9. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed for shipping.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Return and Exchange Policy page.
11. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at Service@betterthy.com. We're here to help!
Thank you for shopping with Betterthy!
1. Order Processing Time
Orders are typically processed within 2-5 days after payment confirmation, excluding weekends and holidays.
Processing time may vary during peak seasons or special promotions.
2. Shipping Methods and Rates
We offer standard shipping methods, our standard shipping option is a reliable and cost-effective choice.
Cost: £4.99 shipping costs on orders under £20, Free shipping on orders greater than £20.
Delivery Time: Fast Delivery 7 - 15 Days (Your package will be delivered within 7-15 days after payment.)
3. Shipping Delays
While we strive to meet our delivery estimates, there may be occasional delays due to factors beyond our control, such as weather, customs processing, or carrier issues. If your order is delayed, we will notify you as soon as possible.
4. Shipping Destinations
We currently ship to addresses within Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States, Greece, Hungary, Luxembourg. Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.
After your purchase, we will be responsible for the taxes and fees incurred during the shipping of the item.
5. Estimated Delivery Times
Receiving time = Processing time(2-5 days) +Shipping time(5-10 days)
Important note: Please note that all estimated shipping times stated are based on normal conditions.
6. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
If you have an account with us, you can also log in to view your order history and track current orders.
7. Shipping Notifications
We will keep you informed about the status of your order via email. You will receive order confirmation, shipping confirmation, and, if necessary, any delay notifications.
8. Lost or Damaged Shipments
In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.
9. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed for shipping.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Return and Exchange Policy page.
11. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at Service@betterthy.com. We're here to help!
Thank you for shopping with Betterthy!
