Refund Policy
At Betterthy, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes you may need to return a product, and we strive to make this process as straightforward as possible. Please read our refund policy carefully to understand your rights and how to proceed with a return.
1. Refund Eligibility
The item must be returned within 30 days of the delivery date.
The item must be in its original packaging and in the same condition as when you received it.
Proof of purchase, such as a receipt or order number, must be provided.
2. Returns Process
Initiate a Return: To start a return, please contact our customer service team at service@betterthy.com. Provide your order number and a brief description of the reason for the return.
Return Shipping: Once your return is approved, we will provide you with instructions on how to send the item back to us. Please note that the customer is responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
Inspection and Approval: Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process your refund.
Refund Method: Refunds will be issued to the original payment method. Please allow 5 days for the refund to be processed and reflected in your account.
3. Exchange Policy
If you wish to exchange a product for a different size or color, please contact our customer support team to arrange for an exchange. We will provide instructions on how to return the original item and place a new order for the desired product.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, as appropriate, at no additional cost to you.
5. Contact Us
If you have any questions about our refund policy, please contact us at: Email: Service@betterthy.com
We appreciate your business and thank you for shopping with Betterthy. Our goal is to ensure your satisfaction with every purchase.
1. Refund Eligibility
The item must be returned within 30 days of the delivery date.
The item must be in its original packaging and in the same condition as when you received it.
Proof of purchase, such as a receipt or order number, must be provided.
2. Returns Process
Initiate a Return: To start a return, please contact our customer service team at service@betterthy.com. Provide your order number and a brief description of the reason for the return.
Return Shipping: Once your return is approved, we will provide you with instructions on how to send the item back to us. Please note that the customer is responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
Inspection and Approval: Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process your refund.
Refund Method: Refunds will be issued to the original payment method. Please allow 5 days for the refund to be processed and reflected in your account.
3. Exchange Policy
If you wish to exchange a product for a different size or color, please contact our customer support team to arrange for an exchange. We will provide instructions on how to return the original item and place a new order for the desired product.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, as appropriate, at no additional cost to you.
5. Contact Us
If you have any questions about our refund policy, please contact us at: Email: Service@betterthy.com
We appreciate your business and thank you for shopping with Betterthy. Our goal is to ensure your satisfaction with every purchase.
